We are delighted you’ve chosen Sukoon Med Spa for your aesthetic and wellness needs. We value your patronage and are committed to helping you achieve your goals. To ensure a smooth and enjoyable experience, we kindly request your understanding and adherence to the following policies, which help us maintain service quality and consistency.

Appointment Preparation & Arrival:

To maximize your time with us, we encourage you to complete all necessary forms online prior to your appointment (forms available here). If you haven’t done so, please arrive 15 minutes early to complete them in person. We invite you to arrive even earlier to relax and enjoy a complimentary beverage in our tranquil waiting area. While we strive to accommodate early arrivals, please note that early arrival does not guarantee an earlier start time for your service. Please call ahead to inquire about potential earlier start times.

Cancellation & Rescheduling:

Your appointment is exclusively reserved for you. We require 24 hours (one business day) notice for any cancellations or rescheduling. Cancellations made with less than 24 hours notice will incur a $29 cancellation fee.

Late Arrivals & No-Shows:

We understand that unexpected delays can occur. However, to maintain our schedule and ensure all clients receive their full treatment time, we may not be able to accommodate late arrivals exceeding 15 minutes. A “No-Show” occurs when a client misses an appointment without providing 24 hours notice. In such cases, a $29 fee will be charged, payable before rescheduling future appointments.

Complimentary Consultations:

For complimentary or consultation appointments, cancellations or rescheduling with less than 12 hours notice will result in a $39 consultation fee to re-book.

Frequent Cancellations & Missed Appointments:

Clients who frequently cancel, reschedule, or arrive late (three or more times within six months or two consecutive instances) will be required to schedule appointments on the day they wish to receive services, rather than in advance.

Credit Card Hold Policy:

To secure your appointment, we require a credit card on file. If booking online, you will receive a call for credit card authorization. Please note: your card will not be charged at the time of booking, and you may use an alternative payment method at your appointment. Charges will only be applied in accordance with the cancellation and no-show policies outlined above.

Fee Waiver Policy:

We understand that unforeseen circumstances can arise. The cancellation and no-show fees will be waived in the event of a serious or contagious illness or emergency. We offer one grace period for these situations every six months. Examples of emergencies include car accidents, family deaths, or severe illnesses. Please note that work-related issues do not qualify as emergencies.